Shoepping Order, Shipping & Return Policy

Thank you for shopping with Shoepping. Please read our policy carefully before confirming your order.

1. About Shoepping

Shoepping provides original branded products sourced from trusted suppliers and retailers in the UAE and shipped to Egypt.

All orders are special import orders purchased based on the customer’s selected brand, model, size, and color.

2. Order Process

1.       The customer places the order through our website.

2.       Our team contacts the customer via WhatsApp to confirm product availability, size, color, model, and final details.

3.       Once availability is confirmed, the customer pays a 50% deposit through the available payment methods, such as InstaPay, Vodafone Cash, or payment link.

4.       After receiving the deposit, the item is purchased and prepared for international shipping.

5.       The customer will be updated during the main shipping stages until the order reaches Egypt and is handed to the local delivery company.

3. Payment & Deposit

A 50% deposit is required to confirm any order.

The remaining 50% balance is paid upon delivery or before pickup, if office pickup is arranged.

Since each item is specially purchased for the customer, the deposit is non-refundable once the item has been purchased or processed, except in eligible cases stated below.

4. Item Inspection

Before shipping the item to Egypt, Shoepping carefully inspects the product to confirm the brand, model, size, color, box condition, and general visible condition.

Whenever possible, we may send the customer photos or videos of the item before international shipping to confirm that there are no visible issues, wrong size, wrong color, wrong model, or clear damage.

Please note that Shoepping is not the manufacturer. Our inspection is a visible quality check only.

5. Shipping Time & Fees

International shipping from UAE to Egypt usually takes 4 to 6 weeks.

Official holidays, customs delays, shipping company delays, or circumstances outside our control may affect the delivery time.

If shipping exceeds 6 weeks, the customer may contact us and request to cancel the order.

International shipping fees are already included in the product price.

Domestic shipping inside Egypt is not included and shall be paid by the customer to the local shipping company upon delivery.

We deliver across Egypt.

6. Size, Color & Model Responsibility

The customer is responsible for confirming the correct size, color, model, and brand before paying the deposit.

Once the item is purchased based on the customer’s confirmed selection, refunds are not accepted for wrong size selection, color preference, change of mind, or personal fit preference.

7. Returns, Exchanges & Refunds

Return, exchange, or refund requests may be accepted only within 3 days from receiving the order.

The request may be accepted only if:

·       The received product is different from the confirmed brand, model, size, or color.

·       The product is damaged.

·       The product has a clear manufacturing defect.

·       Shoepping cannot provide the confirmed item.

·       Shipping exceeds 6 weeks and the customer chooses to cancel after contacting us.

The item must be returned in its original condition:

·       Unused

·       Unworn

·       Clean

·       With original box and packaging

·       With all tags, labels, accessories, and invoices if available

If the exchange is due to customer preference, size change, or change of mind, the customer shall bear the international return/exchange shipping fees of 30 USD, in addition to any domestic shipping fees inside Egypt.

If the issue was caused by Shoepping, such as sending a wrong model, size, color, brand, damaged item, or defective item, we will handle the case fairly through replacement, exchange, or refund as applicable.

Requests submitted after 3 days from receiving the order will not be accepted.

8. Delivery Inspection

The customer should check the product carefully upon receiving it.

We strongly recommend recording an unboxing video from the moment the package is opened. This helps protect both the customer and Shoepping in case of any issue.

9. Product Quality Responsibility

Shoepping guarantees that products are original and sourced from trusted suppliers and retailers.

However, Shoepping is not the product manufacturer and does not control brand sizing standards, material performance, or manufacturing quality.

After the product is received and accepted by the customer, Shoepping is not responsible for damage caused by misuse, wrong cleaning, wear and tear, or personal usage.

10. Customer Agreement

By placing an order and paying the deposit, the customer confirms that they have read, understood, and accepted Shoepping’s order, payment, shipping, return, exchange, and refund policy.

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